All returns will be happily accepted in cases that the item doesn’t fit right according to the sizing instructions provided, in case the item has any manufacturing faults and damages, or simply if you don’t like it anymore.
Items that are damaged in transport are the responsibility of the selected courier service.
All refunds are subject to exchange for another size or product within the same price range, or a full refund excluding the shipping costs.
Shipping costs will have to be covered in total by you, the customer, however, if it is determined that the fault is our part (damaged or wrong item), the shipping costs will be covered by us.
In order for us to accept them, a return email notification must be sent to us within 3 days upon the delivery date.
How to return or exchange your order
- Before returning an item please email us within 3 days upon the delivery date at email@example.com explaining why you are returning it.
- Please send your return back to us within 7 days of receiving an email from us, or up to 30 days upon your order arrival date.
- Send the item(s) in it’s arriving condition along with the original packing.
- All returns are to be addressed to:
Tupikova str. 21, ap. 15
03058 Kyiv Ukraine
Until it’s received by Sanati Factory ( its representative Oleksandr Radich ), the condition of the item is your responsibility. Sanati Factory will not be held responsible for any goods damaged in transport, or any other damage applied to the goods before their arrival.
We will not replace items that have clearly been damaged from use, that are torn, stretched or stained. All products must be returned in their departure condition (from us) with the package case intact.
If in the meantime we run out of stock of the item that has been returned, we will offer you a coupon code, or any of the products from our store within the same price range of the item that’s the subject of the return.
Canceling your order
If your order has not started being processed, email us as soon as possible at:
firstname.lastname@example.org with subject Cancel My Order at Sanati Factory, and we will let you know if your cancellation was successful.
All orders are processed and shipped up to two working days from the date when the order was placed.